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- Error
- Cause
- Solution
Error
Some customers have reported that Macrium Reflect doesn't show any icons in the toolbars or other UI elements where icons are expected, as shown in the example below:
Cause
From Macrium Reflect 8, application icons are now vector fonts rather than bitmap images. This enables crisper display on all screen resolutions as the icons are drawn rather than painted pixel by pixel.
This error occurs when Macrium Reflect is being prevented from loading its vector font by a Windows Group Policy setting.
A few Windows installations have a legacy, and redundant, Windows Group Policy setting called 'Untrusted Font Blocking' enabled, and this prevents all applications from loading private fonts. We believe that this redundant Group Policy may only be set for Windows 10 installations upgraded from Windows versions earlier than Windows 10, but whatever the reason, it should be disabled.
Solution
For all editions of Windows 10 Including Windows Home Editions
Download 'disable_untrusted_fonts.reg' using this link.
Once the file has downloaded, navigate to the download location and double-click the .reg file. In the prompt that is displayed, select 'Yes'.
Once the file has run, restart the computer. The icons will then be displayed correctly.
Windows 10 Pro and Higher Operating Systems
Windows 10 Pro and higher installations have the option to edit the policy in the Windows Control Panel, without running the registry file.
In the Windows search bar, search 'Group Policy' and click on 'Edit group policy':
In the policy editor that opens, navigate to 'Computer Configuration' > 'Administrative Templates' > 'System' > 'Mitigation Options' and double click 'Untrusted Font Blocking'.
Set the option to 'Disabled' and click 'OK':
Once the policy has been changed, restart the computer. The icons will then be displayed correctly.